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Mystery Shopping
Recogemos información valiosa, que te permite identificar debilidades y fortalezas en tus procesos.
Te ayudamos a entender a los clientes y a valorar sus experiencias en los diferentes canales.
Su utilización tiene como finalidad última el incremento de las ventas.
Mystery Shopping
Recogemos información valiosa, que te permite identificar debilidades y fortalezas en tus procesos.
Te ayudamos a entender a los clientes y a valorar sus experiencias en los diferentes canales.
Su utilización tiene como finalidad última el incremento de las ventas.
Nuestra metodología se basa en entender tus necesidades, obtener la mejor información y profundizar en el estudio para sacar conclusiones.
1. Nos Conocemos
Necesitamos conocerte y entenderte para poder medir tus procesos comerciales, tus procesos de trabajo, tu imagen.
2. Nos cuentas qué te preocupa
Debes compartir con nosotros tus preocupaciones y necesidades para medir lo importante.
3. Marcamos objetivos
Juntos estableceremos objetivos concretos para cada campaña de Mystery y/o Auditorías.
4. Planificamos el trabajo
Planificaremos el estudio con un objetivo claro y según tus requerimientos y nuestra experiencia.
5. Hacemos las visitas
Durante el trabajo de campo podrás acceder a la información online para ver tendencias y corregir posibles incidencias sobre la marcha.
6. Exprimimos los datos
A través de un BI integraremos toda la información para convertirla en conocimiento que te ayude a tomar decisiones.