WE LISTEN TO THE CUSTOMER
AND THE EMPLOYEE IN REAL TIME

The voice of the customer: listen, understand and take action

Consumers express their opinions about brands on a constant basis, either spontaneously or through solicited channels. Capturing and analysing these perceptions is essential to understanding how they think, feel and act in relation to your business. From this valuable information, we can drill down to what really matters to your brand.

We ask: We rely on a panel of over 60,000 consumers to find out what they think about you, how they act and what they feel.

We listen to what consumers say spontaneously or requested through different communication channels.

Capturing requested and unsolicited feedback
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Get information in an orderly way on your customer’s or employee’s entire journey, or linked to a specific stage of their journey, capturing the requested feedback in different ways.

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    E-Mail & SMS

    Send out customised surveys

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    Web and App form

    Get to know the experience regarding navigation, product availability or suggestions.

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    Phone calls

    Telephone surveys related to your company’s experience.

Listen to a natural, spontaneous and warm message.

With our platform and its advanced tools for sentiment analysis, speech-to-text transcription and text categorisation, you will have the ability to quickly understand and act on feedback from your customers or employees.

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    Tablets and Push Buttons

    Capture feedback in the heat of the moment, right after the experience.

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    Dynamic tags: QR and NFC

    Capture the customer’s voice, easily and affordably, using QR or NFC media.

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    Social media

    Listen and analyse what people are saying about your brand.

How does it work?
Text analysis and categorization
Audio transcription and categorization
Choose how you want to listen to your customer

  • You choose

    Choose where and how you want to listen to your client.

  • We analyse your data

    With the data collected, we analyse and produce the reports you need to understand what your customers are saying about you.

  • Visualise your insights

    Our tool will extract all reviews, posts and interaction metrics as often as you need.

    You can get real-time reports in a customised dashboard or integrated directly into your CRM, or receive an Ad-Hoc analysis at the frequency of your choice.

Tell us your needs

Please fill in the following form and we will contact you as soon as possible.