Mystery Shopping
We gather valuable information to enable you to identify weaknesses and strengths in your processes.
We help you to understand your clients and to assess their experiences in the different channels.
The ultimate goal of this procedure is to increase your sales.
What IOMystery is
We gather valuable information to enable you to identify weaknesses and strengths in your processes.
We help you to understand your clients and to assess their experiences in the different channels.
The ultimate goal of this procedure is to increase your sales.
OUR SOLUTIONS
OUR SOLUTIONS
IO METHODOLOGY
Our methodology is based on understanding your needs, obtaining the best information and conducting comprehensive research in order to draw conclusions.
1. We get to know you
We need to get to know you and understand you to enable us to measure your business processes, your operating processes, your image.
2. You tell us about what concerns you
You need to share your concerns and needs to enable us to measure what is important.
3. We set goals
We establish specific goals together for each Mystery and/or Audit campaign.
4. We plan the work
We will plan the study with clear goal and in accordance with your requirements and our experience
5. We conduct the visits
While we are conducting the field work you can access the information online to look at trends and correct any incidents in relation to the progress.
6. We compact the data
We will integrate all the information in a BI and convert it into knowledge to help you make decisions.